| Topic | Posted |
|---|---|
General Help and Questions » Booking does not appearBTW, as I stated, I did the actual ACCEPTING for the above transaction. My calendar is not showing it booked. Everything else is. Do you know why? Claudia (Posted Aug 3, 2012 4:48 PM) |
Aug 3, 2012 4:48 PM |
General Help and Questions » Booking does not appearSo, if I wanted to know if the guest ACCEPTED the booking or the owner did, I would have to ask you? Claudia (Posted Aug 3, 2012 4:47 PM) |
Aug 3, 2012 4:47 PM |
General Help and Questions » Booking does not appearI went through the process myself, on her behalf and approved it. Now it is showing booked. My question is, does it say anywhere on OWnerRez that it was ACCEPTED by the owner and not the guest? Th… (Posted Aug 3, 2012 3:14 PM) |
Aug 3, 2012 3:14 PM |
General Help and Questions » Booking does not appearI just noticed something. This may or may not have anything to do with it. She booked this item and then an inquiry came in to the system by her. This inquiry, I don't know when it actually was to… (Posted Aug 3, 2012 1:46 PM) |
Aug 3, 2012 1:46 PM |
General Help and Questions » Booking does not appearOk. I am going away tomorrow and I am preparing to go. I would like to resolve this, ASAP, so I don't have to worry about this. Claudia (Posted Aug 3, 2012 1:41 PM) |
Aug 3, 2012 1:41 PM |
General Help and Questions » Booking does not appearHere is the information... Quote # 16179 Claudia (Posted Aug 3, 2012 1:12 PM) |
Aug 3, 2012 1:12 PM |
General Help and Questions » Booking does not appearNo to all of the above! Tried refresh, looking at grid, looking at emails sent. Everything has no evidence of being booked. Claudia (Posted Aug 3, 2012 1:09 PM) |
Aug 3, 2012 1:09 PM |
General Help and Questions » Booking does not appearA customer just said she booked online, but it is not showing as booked, at all. IS there a delay? She called her credit card company and they confirmed that she charged her account in the right … (Posted Aug 3, 2012 12:22 PM) |
Aug 3, 2012 12:22 PM |
General Help and Questions » New Email featureI sent out three emails through OwnerRez yesterday. While it says Opened from the ones that came to me as CC, their's still say SENT. Does this mean they still have not opened the emails? Isn't tha… (Posted Aug 1, 2012 8:09 AM) |
Aug 1, 2012 8:09 AM |
Blog Comments » The new email sending/archiving frameworkThank you, Sam! Claudia (Posted Aug 1, 2012 8:06 AM) |
Aug 1, 2012 8:06 AM |
General Help and Questions » New Email featureHi Michelle, Are you saying that email will probably be completed within 3-4 months, or did I misunderstand that? As for the pictures in the email, does that mean you are thinking of not putting th… (Posted Jul 31, 2012 3:03 PM) |
Jul 31, 2012 3:03 PM |
General Help and Questions » New Email featureI don't currently answer with the quote response. Only if I know it isn't going to book. I just go in and create the quote, but don't send the email through your system. I am very anxious to see … (Posted Jul 31, 2012 10:14 AM) |
Jul 31, 2012 10:14 AM |
General Help and Questions » New Email featureGreat job guys. While I don't use the outgoing mail much, at this moment, I can't' wait to see when I would be able to use it with customized emails! It will definitely make my life a lot easier. I… (Posted Jul 31, 2012 10:00 AM) |
Jul 31, 2012 10:00 AM |
General Help and Questions » Rental Agreement Insert FieldGreat! Thank you for letting us know. Just changed it on my Properties. Funny, earlier today I was thinking about that. Claudia (Posted Jul 30, 2012 2:37 PM) |
Jul 30, 2012 2:37 PM |
General Help and Questions » Security Deposit still PENDING when it has been releasedI would assume the original was on 7/9, when it was scheduled. But maybe it should include all the other times it was put on hold again. For example, 7/16 Re-authorized, 7/23 Re-authorized. Claudia (Posted Jul 30, 2012 11:18 AM) |
Jul 30, 2012 11:18 AM |
General Help and Questions » Security Deposit still PENDING when it has been releasedLooking at her history... Jul 05, 12 - Scheduled a security deposit of $400.00 to be reserved on 7/9/2012. Jul 18, 12 - Collected a payment of $168.41 from credit card MasterCard *****xxxx. Jul … (Posted Jul 30, 2012 11:11 AM) |
Jul 30, 2012 11:11 AM |
General Help and Questions » Security Deposit still PENDING when it has been releasedI could understand the 24-48 hours. This is ONE week later. Why would that be? When will they release it? I released it on Monday, July 23 at 10 AM. Claudia (Posted Jul 30, 2012 11:04 AM) |
Jul 30, 2012 11:04 AM |
General Help and Questions » Security Deposit still PENDING when it has been releasedHi all, My guest is saying that even though I released her security deposit on 7/23, it is still showing PENDING on her account. Can you please tell me why that is? Shouldn't it say it is released… (Posted Jul 30, 2012 10:58 AM) |
Jul 30, 2012 10:58 AM |
General Help and Questions » I'm in the "trial period" and want to cancel this "trial"Martin, I have been dealing with OwnerRez for a few month now and they have been nothing but professional and and quick to answer any of my problems (unforseen) or issues. Any requests have been ans… (Posted Jul 10, 2012 7:19 PM) |
Jul 10, 2012 7:19 PM |
General Help and Questions » Syncing CalendarsI do not know if they updated. I updated them manually. Claudia (Posted Jul 6, 2012 10:18 AM) |
Jul 6, 2012 10:18 AM |
