| Topic | Posted |
|---|---|
General Help and Questions » Booking does not appearIf the owner finalizes it, it will show a message saying that on the booking overview page. If the guest accepts and completes the quote, it will say that instead. Now, if the owner pretends to be … (Posted Aug 3, 2012 4:49 PM) |
Aug 3, 2012 4:49 PM |
General Help and Questions » Booking does not appearOn the overview page of the booking, the little blue summary bar states whether the guest accepted the quote themselves or whether you manually added the booking in the control panel. Is that what y… (Posted Aug 3, 2012 3:17 PM) |
Aug 3, 2012 3:17 PM |
General Help and Questions » Booking does not appearOk, I see the transaction activity. The guest is incorrect. She attempted to submit payment a bunch of times, but they were all declined. I will contact you offline with more details. Her quote i… (Posted Aug 3, 2012 2:08 PM) |
Aug 3, 2012 2:08 PM |
General Help and Questions » Booking does not appearOk, I will look into it and get back to you. I'm running behind today so it might be an hour or so. (Posted Aug 3, 2012 1:18 PM) |
Aug 3, 2012 1:18 PM |
General Help and Questions » Booking does not appearWhile looking at the main booking calendar, try refreshing the browser several times. It might be a caching issue. Hit F5 on your keyboard 5 or 6 times. You can also try Ctrl + F5 which sometimes … (Posted Aug 3, 2012 12:47 PM) |
Aug 3, 2012 12:47 PM |
General Help and Questions » New Email featureWe're going to put out a blog post about this - a lot of users have asked the same question. In a nutshell, the "opened" flag does not represent 100% of the opens. In fact, it represents very few. … (Posted Aug 1, 2012 8:14 AM) |
Aug 1, 2012 8:14 AM |
General Help and Questions » New Email featureI'm talking about everything we have scheduled relating to email. It could actually take longer than that - we have a lot scheduled. There will be numerous small releases as part of that. We aren'… (Posted Jul 31, 2012 4:11 PM) |
Jul 31, 2012 4:11 PM |
General Help and Questions » New Email featureExcept for minor one-offs, we're working on email-related features for the next several sprints. It will probably be a good 3-4 months before we switch to another big area because there's a lot of e… (Posted Jul 31, 2012 10:18 AM) |
Jul 31, 2012 10:18 AM |
General Help and Questions » New Email featureHi Claudia, Even though you don't respond to inquiries, you will see all the notifications that go out on your behalf. For instance, the quote email or the various bookings ones (confirmation, paym… (Posted Jul 31, 2012 10:11 AM) |
Jul 31, 2012 10:11 AM |
General Help and Questions » Rental Agreement Insert FieldFor anyone watching this topic, this was released back during the big 1.0 release in Jun. Look for the "Booking Total Amount" field in the agreement editor. (Posted Jul 30, 2012 2:29 PM) |
Jul 30, 2012 2:29 PM |
General Help and Questions » Security Deposit still PENDING when it has been releasedAh, yes. That was a re-authorization on the 23rd which would be 7 days. Evidently her bank didn't honor the 'void' request we made and immediately kill the pending transactions, so it should be gon… (Posted Jul 30, 2012 11:15 AM) |
Jul 30, 2012 11:15 AM |
General Help and Questions » Security Deposit still PENDING when it has been releasedThe guest would have to call their bank to find out. Eventually, they all expire on their own. Remember, we also re-authorize the security deposit after 7 days on our end if you (the owner) haven't… (Posted Jul 30, 2012 11:06 AM) |
Jul 30, 2012 11:06 AM |
General Help and Questions » Security Deposit still PENDING when it has been releasedHi Claudia, Because banks do not always immediately honor the 'void' request that our system makes. Most banks will show still it pending for another 24-48 hours. There's nothing we can do about t… (Posted Jul 30, 2012 11:01 AM) |
Jul 30, 2012 11:01 AM |
General Help and Questions » Booking Arrival Dates and Booking Departure DatesYes, it was fixed as part of the big 1.0 release back on Jun 28. (Posted Jul 28, 2012 12:33 PM) |
Jul 28, 2012 12:33 PM |
Feature Requests » Add Travel Insurance offered by Owner with own LicenseHi Jane, Thanks for the suggestion. It's definitely something we're considering, and Damage Protection as well. We know a lot of owners have set up their own travel insurance. One problem is the … (Posted Jul 21, 2012 9:31 AM) |
Jul 21, 2012 9:31 AM |
General Help and Questions » How do I access the Reports Section?Everything that you see on that page is in the system except the "daily summary email" mentioned further down. For instance, if you want to see a list of bookings, click on the Bookings menu and the… (Posted Jul 18, 2012 1:03 PM) |
Jul 18, 2012 1:03 PM |
General Help and Questions » How do I access the Reports Section?Oh, I see. You're referring to the Daily Summary email which was a beta feature that we stopped doing awhile back. We ran into some complications that we wanted to work out (a lot of people were ma… (Posted Jul 18, 2012 12:51 PM) |
Jul 18, 2012 12:51 PM |
General Help and Questions » How do I access the Reports Section?Hi Ed, At the moment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're wor… (Posted Jul 18, 2012 12:44 PM) |
Jul 18, 2012 12:44 PM |
Feature Requests » Auto emailing of Check in informationHi Ed, Yes, that is a high priority on the dev roadmap. Many users have asked for scheduled emails like that (and other kinds). We are in the process of doing a lot of work to the email system - r… (Posted Jul 18, 2012 12:39 PM) |
Jul 18, 2012 12:39 PM |
General Help and Questions » I'm in the "trial period" and want to cancel this "trial"Martin, you are once again exaggerating and misrepresenting the facts. [quote=twologhomes]No telephone contact was available.[/quote] How can you possibly make this claim? Look at the top of the w… (Posted Jul 10, 2012 5:45 PM) |
Jul 10, 2012 5:45 PM |
