| Topic | Posted |
|---|---|
Feature Requests » Alert via TEXTHi Claudia, Good suggestion! I know it's been asked for before and flagged as future development. -Michelle (Posted Apr 26, 2012 9:43 AM) |
Apr 26, 2012 9:43 AM |
Feature Requests » Balance Due and Security Deposit Due RemindersYes, we've discussed this. :-) But that's ok - we'll discuss it again! What you're referring to is the scheduled reminders that we're going to be support in the future. That's the functionality y… (Posted Apr 25, 2012 12:56 PM) |
Apr 25, 2012 12:56 PM |
Blog Comments » Payments by check, pending bookings, Sage integration and moreHi Claudia, That's most likely happening (you're not seeing the check payment method) because the arrival date of your quote is too close. Remember, the check payment method has a rule that restric… (Posted Apr 25, 2012 12:01 PM) |
Apr 25, 2012 12:01 PM |
General Help and Questions » Terms and Conditions - refering back toHi Claudia, If a guest hasn't accepted the quote yet, the T&C are whatever you have them set to for the property. The T&C are only saved as a PDF snapshot when the guest accepts and finalizes the q… (Posted Apr 25, 2012 9:41 AM) |
Apr 25, 2012 9:41 AM |
General Help and Questions » Existing Booked Guest - Future PaymentsThe guests you are manually entering right now will not get emails asking for their upcoming payment or security deposit. You have to actually schedule payments and security deposits for them in the… (Posted Apr 24, 2012 5:50 PM) |
Apr 24, 2012 5:50 PM |
General Help and Questions » HolidaysI was typing up a response, but then I remembered this blog post from last year: https://www.ownerrez.com/blog/new-model-for-holiday-charges That covers the details pretty nicely. -Michelle (Posted Apr 24, 2012 5:37 PM) |
Apr 24, 2012 5:37 PM |
General Help and Questions » Pet FeeNo, you're specifying how many are *included*. Then, to the right of that, you're specifying how much each extra pet is at a rate per night or per stay. -Michelle (Posted Apr 24, 2012 5:04 PM) |
Apr 24, 2012 5:04 PM |
General Help and Questions » Pet FeeHi Claudia, In your rates, do you have 1 pet included or 0 pets included? If 1 pet is included, then entering 1 pet won't add any extra fees. If you want a pet fee for ALL pets, then set "Included… (Posted Apr 24, 2012 4:59 PM) |
Apr 24, 2012 4:59 PM |
General Help and Questions » Credit Card chargesHi Silvia, You're welcome! Yes, it would be a manual entry. You can enter manual payments at any time. As of today (we did a major release last night) you can now put add check payment methods to… (Posted Apr 24, 2012 2:52 PM) |
Apr 24, 2012 2:52 PM |
General Help and Questions » Not interested inquriesHi Claudia, Don't delete anything. If you do that, you'll lose valuable tracking info. You'll want to see, in our future reporting module, which listing sites sent you the best inquiries, which co… (Posted Apr 24, 2012 2:48 PM) |
Apr 24, 2012 2:48 PM |
General Help and Questions » Switching to your systemHi Claudia, The release was put out last night and is fully done now. Shouldn't be any slowness. I just looked at some pages and it seems to be running as fast as ever for me. Definitely not anyt… (Posted Apr 24, 2012 2:17 PM) |
Apr 24, 2012 2:17 PM |
General Help and Questions » Switching to your systemOpen the charges for the booking, click the "Change Charges" button, and edit to your heart's content. The charges grid is very versatile. In the Rate field, you can use positive or negative number… (Posted Apr 24, 2012 11:50 AM) |
Apr 24, 2012 11:50 AM |
General Help and Questions » Switching to your systemYes, it was as I expected. You don't have any charge types in your "Spring 2012" rate period that covers this scenario. If you open your "Spring 2012" rate period for this property, notice that you… (Posted Apr 24, 2012 11:44 AM) |
Apr 24, 2012 11:44 AM |
General Help and Questions » Switching to your systemYour rate periods, for this property, must not be configured properly to cover the dates of this booking. That's why it's only adding the tax and surcharge line items and no rent. I'll take a look … (Posted Apr 24, 2012 11:34 AM) |
Apr 24, 2012 11:34 AM |
General Help and Questions » Switching to your systemThe total charges for that booking are $0. There are three line items, which you can see here: https://app.ownerrez.com/bookings/252034/charges But they all equal $0. Enter the charges (rent, etc… (Posted Apr 24, 2012 11:28 AM) |
Apr 24, 2012 11:28 AM |
General Help and Questions » Switching to your systemYou may have skipped step 2: [quote=Michelle J]2) For each reservation, go to the Charges tab and make sure it reflects the actual charges you billed the guest for originally.[/quote] Once you ente… (Posted Apr 24, 2012 11:19 AM) |
Apr 24, 2012 11:19 AM |
General Help and Questions » Credit Card chargesHi Claudia, You could always adjust the charges (enter a new line item saying "BROKEN WINDOW $300") and then collect a regular credit card payment for it, using the payment area. You can collect as… (Posted Apr 24, 2012 10:50 AM) |
Apr 24, 2012 10:50 AM |
General Help and Questions » Nights and Days on Quote EmailsWelllll.... maybe. I get your explanation but that could be difficult to program and display. I'll pass it along (like everything!) but it may not be easily doable. I'm trying to think through th… (Posted Apr 24, 2012 10:47 AM) |
Apr 24, 2012 10:47 AM |
General Help and Questions » No Last NameHi Claudia, No, it won't stop the booking. It basically just creates the booking with the same name as the quote. So if the quote name was entered as "Susy _" (because there was no last name given… (Posted Apr 24, 2012 10:42 AM) |
Apr 24, 2012 10:42 AM |
General Help and Questions » Hit Reply in an Ownerreservation emailHi Claudia, In the future, we envision hosting a CRM-style system where each user (you) gets an @ownerrez.com email address and all emails are sent from it. Then, when guests reply, their email goe… (Posted Apr 24, 2012 10:34 AM) |
Apr 24, 2012 10:34 AM |
