We've been asked two primary questions about refunds other than the "overpayment balance" message that was covered in the last post. Those two questions are: 1) What is a "linked payment"? 2) Why is my refund request being denied by the bank? ...
After we recently announced the new refund feature, I expected a lot of questions about the "overpayment balance" message. So far, it appears that no one has been confused because we haven't had any questions (even though refunds have been issued...
Yesterday, we released an update that added refund functionality to OwnerRez. Before, you had to send refunds offline via check or cash or with your PayPal account. Now, you can send refunds directly through the system. First a quick peek at ho...
We've recently noticed that quite a few owners have configured their security deposits so that they are reserved far in advance of the guest's arrival. In addition, many release reminders are configured to go out long after the guest has departed...
As you may have noticed, holidays are now set on the rate period as a fixed amount, to be charged per night or per stay, over and above the regular charges that occur. The reason we moved to this model was because the previous structure created l...
